When you receive a Cannot Send Mail error, your e-mail action suffers from an unexpected termination. Whether you are attempting to e-mail directly from your Windows mail account or through another e-mail account, there are steps you can take to manually solve the error message and continue on with your e-mailing.

What Causes the Cannot Send Mail Error?

The Cannot Send Mail error message is typically a result of interference coming from an antivirus program that is incompatible to your e-mail account. E-mail scanning by antivirus software is no longer recommended and can corrupt e-mail data files, making mail stored in them unreadable and making it impossible to send outgoing messages.

Solution 1: Turn-off Antivirus E-mail Scan Function to Fix Cannot Send Mail Error

Steps:

1. Double-click on your antivirus software icon either on Desktop or located in the bottom left-hand corner of your screen.
2. From the menu on the top of the screen, select “Components.”
3. From the drop-down menu, select “E-mail Scanner.”
4. On the new screen, uncheck or deselect “scan outgoing messages.”
5. Select “Save Changes.”

Solution 2: Make Windows Live Mail Compatible with Your E-mail Account

Steps:

1. Click on the Start button.
2. Go to “All Programs.”
3. Select “Windows Live Mail” (WLM).
4. Select “Tools.”
5. Choose “Accounts” and then “Add.”
6. Select “Email account.”
7. Click “Next.”
8. Enter your e-mail address and password in the boxes.
9. Enter your name as you want it to display.
10. Click on “Next.”
11. Select “Finish.”

Thank you for visiting our site to get the computer assistance you need. I hope this helped you to fix the Cannot Send Mail problem you were experiencing. Good luck, and please let me know if you need additional help.